We’re excited to launch CampBrain as our registration system for Winter Camp 2021 and beyond! CampBrain makes it easy for parents to register, pay, and complete paperwork all in one place. We know that new systems can be challenging, but we’re here to help! Below, you’ll see some FAQs. Continue scrolling to find step-by-step directions with screenshots.
Can I use CampBrain on my phone?
Yes. CampBrain is mobile friendly.
Do I have to make a new account?
For your first registration, yes. After that, we ask that you use the same account. If you can’t remember what email address you used, please let us know and we’re happy to help.
Why am I seeing member and non-member prices, and why are they different?
Previously, our registration system was the same as the YMCA’s membership system, so the system could tell if a family had a YMCA membership. The prices shown then reflected a member or non-member rate. CampBrain doesn’t compute with Daxko (the old system), so we are asking families to manually select whether they are members or non-members. We will then verify memberships after registration.
A lower camp price is a benefit of YMCA membership. To learn more about membership, visit the First Coast YMCA website.
Do I have to finish all of the paperwork at once?
No! CampBrain makes it incredibly easy to log back in and complete paperwork at a later date. There are a few quick forms you’ll have to complete during the registration process, but other, longer forms (like the Medical Form, Parent to Counselor Form, etc.) can be completed later. You can also log back in later to upload your physical form or make payment.
I don’t see a spot for a physical. Do I still have to upload one?
Yes, we still require a physical completed within the last 24 months to be uploaded. You won’t see this in the initial registration process, but you will see it when you log back in.
I need to make a change to my registration (add a new medicine, change a session, add an add-on, alter a cabin mate request, etc.). How can I do that?
If you have already submitted your form, it will most likely show up as locked. We’re happy to unlock forms for you – just email us at email@example.com.
Have additional questions? Email us at firstname.lastname@example.org.
The new user sign up should appear on the right side of your screen. Even if your camper has attended camp for many years before, you will still need to create a new account.
Step 2: Register for Programs
You should see the option to register for programs, and once you begin, you should see step-by-step instructions on each page. If you have any questions about the instructions, email us at email@example.com.
Step 3: Make Sure All Paperwork and Payment Are Completed
For Winter Camp, this needs to be done by December 20. You can log back in at any time to complete your paperwork or payment. It does not need to be done at the time of registration.
Step 4: Get Ready for Camp
CampBrain is so easy that once you have all this done, you’re good to go! If you have any issues along the way, let us know at firstname.lastname@example.org.